Contact us

Sometimes you need someone at the other end of the line to help you navigate through a form, a product or even a service. That's what we're here for. Please make contact using any one of the methods below.

What documents do I need to claim?

The following documents are essential for claims processing:

the policy document
proof of title (i.e. proof that the claimant is the legal owner of the policy and entitled to its benefits; the onus of proof is on the claimant)
proof of death on a death claim
proof of age of the deceased if it is a death claim

Want to get in touch?

We’d love to hear from you. Visit, email or call one of our branches.
You can now Whatsapp us for a quick response to your insurance claim:
Harare and Mutare clients Whatsapp 0779 699 699.
Bulawayo, Midlands, Masvingo clients Whatsapp 0714 699 699.

Physical address:

100 The Chase
Mutual Gardens
Emerald Hill
Harare

Phone: +263 242 308 400
Email: omsec@oldmutual.co.zw or
Email: Old Mutual Main Branch

Physical address:

Finsure House
Ground Floor
Cnr N Nkrumah/Sam Nujoma
Harare

Phone: +263 242 251 913
Email: omsec@oldmutual.co.zw

Physical address:

Old Mutual Centre
Cnr 8th Avenue/Jason Moyo St
Bulawayo

Phone: +263 (0) 9 79333
Email: omsec@oldmutual.co.zw

Physical address:

Mutual House
7th Street
Gweru

Phone: +263 (0) 54 221939
Email: omsec@oldmutual.co.zw

Physical address:

Mutual House
Herbert Chitepo St
Mutare

Phone: +263 (0) 20 61944/64440
Email: omsec@oldmutual.co.zw

General Lines: +263 242 308400
Email us: omsec@oldmutual.co.zw
Fax: +263 242 308467
Contact Centre: +263 8677007437
Toll-free - TelOne: 0800 4302
Toll-free - All Networks: 433
SMS: +263 772 299 194