Contact us

Sometimes you need someone at the other end of the line to help you navigate through a form, a product or even a service. That's what we're here for. Please make contact using any one of the methods below.
What documents do I need to claim?

The following documents are essential for claims processing:

  • the policy document
  • proof of title (i.e. proof that the claimant is the legal owner of the policy and entitled to its benefits; the onus of proof is on the claimant)
  • proof of death on a death claim
  • proof of age of the deceased if it is a death claim
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Want to get in touch?We’d love to hear from you. Visit, email or call one of our branches. You can now Whatsapp us for a quick response to your insurance claim: Harare and Mutare clients Whatsapp 0779 699 699. Bulawayo, Midlands, Masvingo clients Whatsapp 0714 699 699.

Physical address:

100 The Chase
Mutual Gardens
Emerald Hill

Phone: +263 242 308 400

Email: Old Mutual Main Branch

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Physical address:

Finsure House
Ground Floor
Cnr N Nkrumah/Sam Nujoma

Phone: +263 242 251 913

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Physical address:

Old Mutual Centre
Cnr 8th Avenue/Jason Moyo St

Phone: +263 (0) 9 79333

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Physical address:

Mutual House
7th Street

Phone: +263 (0) 54 221939


Physical address:

Mutual House
Herbert Chitepo St

Phone: +263 (0) 20 61944/64440


General Lines: +263 242 308400

Fax: +263 242 308467

Contact Centre: +263 8677007437

Toll free - TelOne: 0800 4302

Toll Free – All Networks: 433

SMS: +263 772 299 194

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