Contact us
Sometimes you need someone at the other end of the line to help you navigate through a form, a product or even a service. That's what we're here for. Please make contact using any one of the methods below.The following documents are essential for claims processing:
- the policy document
- proof of title (i.e. proof that the claimant is the legal owner of the policy and entitled to its benefits; the onus of proof is on the claimant)
- proof of death on a death claim
- proof of age of the deceased if it is a death claim

Physical address:
100 The Chase
Mutual Gardens
Emerald Hill
Harare
Phone: +263 242 308 400
Email: Old Mutual Main Branch

Physical address:
Finsure House
Ground Floor
Cnr N Nkrumah/Sam Nujoma
Harare
Phone: +263 242 251 913
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Physical address:
Old Mutual Centre
Cnr 8th Avenue/Jason Moyo St
Bulawayo
Phone: +263 (0) 9 79333

Physical address:
Mutual House
7th Street
Gweru
Phone: +263 (0) 54 221939

Physical address:
Mutual House
Herbert Chitepo St
Mutare
Phone: +263 (0) 20 61944/64440

General Lines: +263 242 308400
Fax: +263 242 308467
Contact Centre: +263 8677007437
Toll free - TelOne: 0800 4302
Toll Free – All Networks: 433
SMS: +263 772 299 194
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