TERMS AND CONDITIONS

USD FUNERAL SERVICES POLICY PLAN

Please see terms and conditions below

This schedule and its attachments is your contract with Old Mutual Life Assurance Company Zimbabwe. This Policy was issued at Harare and all monies payable will be in the current and lawful currency in Zimbabwe.

1. What type of agreement is the Funeral Services Policy Plan?

1.1. This document is called the ‘Terms and Conditions’ and contains full details of the Policy and spells out the commitments of both parties to the contract in this and the following sections.

a) This contract is based on the information given by the Policyholder at application.

b) It is the responsibility of the Policyholder to inform us of any changes to the information provided at application stage which will be endorsements made on the policy from time to time.

1.2. The contract is a funeral assurance Policy, providing benefits on the death of the Life Assured. 1.3. The policy is annually renewable.

1.4. Renewal is automatic at the end of the policy term. However, the client can opt out by writing to Old Mutual if they are no longer interested in the policy.

1.5. The policy benefits cover burials and cremations.

1.6. The minimum entry age is 18 years age last birthday (ALB) for policyholder/proposer and 0 age last birthday for dependents, i.e, children (including stillbirths at 7 months of gestation and above) are covered from birth. Proof of own child will be required in the form of a long birth certificate with same surname/name of parent or an adoption certificate. Miscarriages are, however, not covered. 1.7. The maximum entry age for the policyholder/proposer is 65 years ALB (requirement is waived if they are switching from the Flexi Funeral Cash policy or another service provider if old policy is older than 12 months), there is no maximum entry age for dependents.

1.8. Biological children aged below 18 years and below 23 years if still attending tertiary education, are covered for free, if and only if the policy is still active.

1.9. Biological children include legally adopted and stepchildren.

1.10. There is no limit on the number of children to be covered.

1.11. The Policy has no surrender value.

1.12. Old Mutual reserves the right to review premiums as and when market conditions dictate. 1.13. The customer can upgrade or downgrade their policy plan at any given time.

1.14. Currency switches are allowed but should be done once per year. USD FUNERAL SERVICES POLICY TERMS AND CONDITIONS Controlled Disclosure

2. Definitions

2.1. Some words used in these Terms and Conditions have a special meaning. To help you, we explain them here. Any words once defined will be shown in italics with the first letter capitalized.

Accident:
A fatal and unforeseeable event that occurs after the Commencement Date in a violent, external, and visible manner, and directly causes an injury resulting in the Life Assured’s death. It should not be intended, expected, or foreseeable.
Suicide does not classify as accidental death but as death due to causes other than accident (subject to exclusions and conditions in these Terms & Conditions).

Beneficiary of Ownership:
In the event of Your death, ownership of this Policy will be transferred to Your nominated beneficiary for ownership. The nominated beneficiary has no right to this contract until written notice of the death of the Policyholder has been received by Old Mutual Life Assurance Company.

Commencement Date:
This is the date stated on the Schedule above.

Own Child:
Any children conceived by the Policyholder, as well as stepchildren, and legally adopted children. Proof of own child will be required in the form of a long birth certificate with same surname/name of parent or an adoption certificate.

Dependent Child:
Any child below 18 years who is neither a legally adopted child, a biological child, nor stepchild of the Policyholder, but is a dependent of the policyholder.

Dependent:
Any life assured who is not a spouse, a biological child, stepchild or a legally adopted child. Dependents are not immediate family (as defined in this document).

Extended family:
Any other life assured who are not immediate family for whom the policyholder has an insurable interest.

Grace period:
The calendar month from the premium due date of the first unpaid Premium.

Immediate/core family:
Comprises the policyholder, spouse, adopted children, stepchildren and biological children.

Lapse:
If You miss four consecutive premiums, Your Policy will terminate, meaning that no payment will be made in the event of death of the life assured. Your Policy is said to have lapsed.

Life Assured:
The person named on the Schedule as the Life Assured. This is the person whose life the benefits are based on and payable.
The Policyholder can only add dependents in whom they have an insurable interest. These include close family relatives such as parents and guardians, in-laws, siblings, biological children, spouse and ex-spouse.
A dependent can only be insured if the policyholder is insured too.
If policyholder terminates his/her policy, the cover for dependents also automatically ceases.

Old Mutual / Us / We / Underwriter:
Old Mutual Life Assurance Company Zimbabwe Limited.
Physical address: 100 The Chase (West) Emerald hill, Harare.
Postal address: PO Box 70, Harare
Email: information@oldmutual.co.zw
Phone: +263 (24) 2308400

Parents:
These are the policyholder’s and their spouse’s biological parents.

Policy:
The legal contract between You and Old Mutual.

Policy Plan:
The policy plan You are covered for, as stated on Your Schedule. The policy plan determines the funeral services to be provided on the death of the life assured.
Dependents cannot have a plan that has a benefit higher than that of the policyholder.

Policyholder / You / Your:
The person applying for cover as shown on the Policy proposal.

Premium:
The amount You agree to pay under the Policy at the frequency stated on the Schedule.

Premium Due Date:
This is the first day of the month.

Reinstatement Period:
If two consecutive premiums are missed, the Policy enters into Reinstatement period. The reinstatement period is three calendar months with no cover.
If a premium is received during the Reinstatement period, the Policy will be reinstated immediately and missed premiums do not have to be paid.
Only one Reinstatement period per term (one year) is allowed for this Policy.

Riders:
The additional services You may opt for, over and above the funeral policy plan services.
Dependents cannot have rider benefits that are higher than the policyholder benefits.
Riders are also subject to a maximum sum assured.

Schedule:
The Schedule issued by us for the Policy at commencement, or as amended by any subsequent endorsement or revised Schedule. The Schedule states the Policy details such as Policy Plan, Premium, applicable Waiting Periods, and Lives Assured details.

Still births:
A child born and died after 28 weeks or 7 months of gestation.

Waiting Period:
This is a period during which Funeral Cover is only available for deaths due to accidental causes on this Funeral Services

Policy Plan.

2.2. If the meaning of a word is in the singular, then it includes the plural and the masculine shall include the feminine of that word and vice versa.

3. What are Your regular Premium commitments?

3.1. You agree to pay Premiums in return for the cover provided by us under the Policy.

3.2. The cover starts from the Commencement Date, provided You fulfil Your commitment to pay Premiums as they fall due.

3.3. Premiums are payable monthly and can be paid up to 12 months in advance.

3.4. Premiums are reviewable in line with experience and benefits changes, if necessary.

3.5. We reserve the right to add further means of payment or to stop using a means of payment at any time for administrative reasons.

3.6. We may agree with You a date other than the Premium Due Date on which You can pay Regular Premiums (the ‘Collection Date’). Regular Premiums will still be regarded as due on the Premium Due Date.

3.7. A Premium is due on the 1st of each calendar month. A Premium may be prepaid.

3.8. You need to pay Your Premiums for the term of the Policy.

4. What happens when You do not meet Your regular Premium commitments?

4.1. If You miss a Premium, the Policy enters a one-month (30 days) Grace period. Full benefits are available during the Grace period subject to Waiting Periods.

4.2. If two consecutive Premiums are missed, the Policy enters reinstatement period.

4.3. The reinstatement period is three months with no cover.

4.4. The Policy terminates when the reinstatement period ends, and no Premium has been paid during the reinstatement period. New business terms and conditions will apply should the client want to continue with cover after the end of the reinstatement period.

4.5. If a Premium is received during the Reinstatement period, the Policy and life cover will be reinstated immediately, and missed Premiums do not have to be paid.

4.6. Only one Reinstatement period is allowed during the term of this Policy.

5. Benefits payable

This is a funeral services policy. The product will cover local burials, out of town burials and cremations.

The premium covers the cost of the following standard funeral services for a burial:

• Removal of deceased from place of death to mortuary.
• Mortuary facilities.
• Washing and dressing.
• Embalming.
• Documentation processing (Burial Order).
• Gravesite tent and lowering device.
• Hearse (local or out of town).
• Overnight hearse.
• Chapel services.
• Administration.

If it is a cremation, the following standard services will be provided:

• Body removal from place of death to mortuary.
• Storage/mortuary services.
• Documentation.
• Body preparation.
• Coffin.
• Chapel services.
• Hearse.
• Cremation.
• Ash urn.

There are 4 levels of cover as follows:

Notes:

• *Hearse changes to Toyota Hilux for all packages if burial is out of town. City to city burials will maintain the original hearse, depending on the road condition.
• The family courtesy vehicles, home tents and chairs and mobile toilets are provided within a 50km radius from any of the Old Mutual Funeral Services branches. These will be pitched for a maximum of two days.
• The courtesy vehicle is used strictly for documentation and carrying the family to the burial site if the burial is happening within the 50km radius and comes with an allocated Old Mutual driver. Lite and Classic packages can have the courtesy vehicle on a cash basis.
• However, if a client wants tents and chairs or courtesy vehicles outside the 50km radius, they can pay for the mileage, net of the 50km radius.

Customers have the option to add more services to their policies as riders. The policy riders available are as follows:

• Bus for mourners - a nationwide return bus service to ferry mourners to and from place of burial. The bus will depart from the address where mourners are gathered and will not divert the route. However, it will also pick up mourners waiting along its route.
• Additional cash ranging from US$500 to US$2,500. Maximum for children and adults over 65 years is US$1,000.
• Memorial service, minimum cover of US$500 and maximum of US$1,000.
• Income Stabilisation to cover 6 months (on main policyholder only), with minimum monthly income of US$200 and maximum of US$500.
• Tombstone – ranging from US$250 to US$2,500. Maximum for children is US$1,000.

Other Add Ons available on a cash basis

• Tents and chairs - ranging from 20-seater to 200-seater for packages without the benefit or Premium and Supreme package policyholders who want more tents and chairs.
• Generator and floodlights.
• Water bowsers- 500 litres and 600 litres. Restricted to 50km radius from any Old Mutual Funeral Services office and will be availed for a maximum of 2 days.
• Mobile toilets – portable and Deluxe/VIP mobile toilets. Restricted to 50km radius from any Old Mutual Funeral Services office and will be availed for a maximum of 2 days.

Caps on Riders

Below are the caps on riders per package for individual policyholders and corporate groups.

Affinity groups riders caps

At claim stage, the policyholder or beneficiary can opt for cash in lieu of funeral services for child dependents and adults aged 75 years ALB and below. There is no cash in lieu of services on the following claims:

• for children below the age of 18 years or 23 years (if still attending tertiary education), who are covered for free;
• adults over 75 years at entry;
• claims on switches from other service providers within 12 months.

6. When is the benefit payable?

6.1 If the Life Assured dies due to natural causes, then we will provide the funeral services applicable on the date of death, subject to any applicable waiting periods.

If the Life Assured dies because of an Accident, the funeral services as set out in the Schedule will be provided if the Policy is in force.

6.2 No benefit payments will be made on lapses, cancellations, and surrenders and the policy does not have a paid-up value.

7. Waiting period

7.1. The waiting period is a period for which certain policy benefits may not be available or are restricted for a life assured. There will be a waiting period from the Commencement Date during which Life Cover is not available for deaths due to natural causes. There will also be waiting periods in respect of cash in lieu of services. See tables in 7.3.

7.2. If a dependent is added during a policy term, the dependent will be subject to a waiting period which will start from the dependent’s respective cover start date. Additional policies or members of an Affinity or Corporate group are subject to waiting periods below, depending on their ages at entry.

7.3. The following is a summary of the Waiting Periods applicable. These waiting periods also apply for the policy ride

7.4. Waiting Period for funeral services that is burials and cremations are shown below. Equivalent waiting periods for cash in lieu are shown in 7.5

7.5.Cash in lieu waiting periods are as per table below expressed as a percentage of sum assured. There will be No cash in lieu for children who are covered for free, and adults aged over 75 years at entry.

There will be no waiting period for still births at 7 months of gestation and above, and newborn babies who are covered from birth.

7.6. There is a waiver of waiting period applicable to funeral services for customers switching from another funeral assurer (provided policy has been in force for at least 12 months) subject to acceptable validation of their other policy in the form of either a policy document accompanied by premium statement or most recent receipt or payslip proving that the customer’s policy is still active. The waiting period waiver only applies to funeral services and not cash in lieu, which has 12 months waiting period.

7.7. Existing Flexi Funeral Plan customers, who would want to switch from the cash plan to services or want to have services policies in addition to their existing cash policy, have three months waiting period.

8. Change of the Policy Plan

8.1. You may request a downgrade or an upgrade of policy plan (subject to the range of options available) at any given time. This request must be in writing. The regular Premium will also decrease or increase to match the downgraded/upgraded Policy Plan using age at which changes are effected.

8.2. We will notify You of the new Regular Premium. The downgrade or upgrade of the Policy Plan and Premium will take effect from the 1st of the month following the change.

8.3. If policyholder upgrades the policy plan, a waiting period of three months is applied during which life assureds covered under the policy will continue to enjoy benefits of the initial plan.

8.4. Changing the currency of your policy between the US$ and local currency (ZWG) is allowed, this will result in a new policy being issued. A waiting period of three months will apply if you upgrade to a higher package as part of the policy switch.

8.5. All currency switches are to be done once a year.

9. Making a claim

9.1. If the Life Assured dies, then we will provide the funeral services applicable subject to these terms and conditions and other documents forming the contract.

9.2. To claim burial or cremation services:

• Notify us on the 24/7 hotline numbers in section 20 of these Terms and Conditions.
• Provide the identity document of the deceased.
• Provide hospital cards if deceased passed on in a hospital.

Or proceed with the following documents to the nearest Old Mutual/CABS branch:

• A copy of the beneficiaries’ Identity Documents (ID)
• A police report if the death is by Accident
• A completed claim form

If claiming after burial/cremation, please submit the following documents to the nearest Old Mutual/CABS branch:

• Completed claim form
• Original death certificate/ copy of burial order/ medical certificate of cause of death/ Kraal head or headman’s letter
• Claimant’s ID
• Policy document (where applicable)
• Proof of beneficiary’s bank account in the form of a stamped bank statement if they opt for a cash payment, where burial was conducted by another service provider

9.3. If the documentation is adequate, the Group Contact Person or Old Mutual will send the claim forms to Head Office for processing. You or the nominated beneficiary (Beneficiary of Ownership) will then receive the Policy benefit into Your nominated account if you opt for cash in lieu of services, otherwise we will provide the funeral services.

9.4. Any Premiums prepaid or paid after the date of death of the Life Assured, will be refunded without interest.

9.5. Old Mutual retains the right to request further information to help in assessing any claims.

9.6. Either Funeral services or cash in lieu will be provided as soon as all our requirements have been met, and we have assessed the claim as valid.

10. Cover and Premium pattern

10.1. There will be periodic reviews of premium rates and benefits in line with experience and benefits changes.

10.2. You will be given the option to downgrade policy plan should you not afford to pay the new premium rates subject to prevailing minimum limits.

11. Exclusions

11.1. Deaths in the waiting period as highlighted in section 7.

11.2. The Benefit shall not be payable if the death of the Life Assured is brought about or accelerated by:

a) Suicide, whether sane or insane. This exclusion applies for three months from the Commencement Date, after which burials will be provided, but no cash in lieu can be paid. Cash in lieu will only be paid after six months from the commencement date.

b) Nuclear activity or radioactivity.

c) Any violation of criminal law by the Life assured.

d) Wilful exposure to danger by the Life assured except in an attempt to save human life.

e) War, enemy hostilities, commotion, insurrection, revolution, military seizure of power or

f) the usurping of power or any act of any person acting on behalf of or in connection with any organisation with activities directed towards the overthrow by force of the government de jure or de facto or the influencing of terrorism or violence.

12. Communication

Communication to us

12.1. To make any Policy changes or requests affecting Your Policy, the request must be submitted to Old Mutual or CABS offices and be in writing bearing Your original signature.

12.2. Your request or instruction must comply with any reasonable requirements we may have at the time, which may include return of the Schedule and completion of a standard request or discharge/claim form.

12.3. For ease of communication, we may accept notification by electronic means – including e-mail, facsimile transmission, internet, telex, telephone.

Communications to You

12.4. Any notice required to be given to You under these Terms will be valid if sent by post to Your last recorded address in our records. You can, however, choose the mode of communication you prefer.

12.5. Any such communication will be treated as though You have received it when it would normally be expected to have been received in the ordinary course of post. We can accept no responsibility for any failure by You to notify us of any change of address.

13. Third party rights

13.1. Only You, or Beneficiary of Ownership or a person insured on this Policy, may enforce the terms of the Policy. We will not recognize the rights of any third party.

14. Amendment of these terms

14.1. We reserve the right to amend these Terms, a Term of this Policy may be varied or waived, provided it is evidenced by an endorsement or written communication signed by one of our authorized officials. Changes because of changes in law will be implemented and the client will be notified accordingly of such changes.

15. Relevant law

15.1. The Terms of this Policy are to be interpreted in accordance with and are governed by Zimbabwean law and are subject to the jurisdiction of the courts of Zimbabwe.

16. Currency

16.1. The currency of the Policy will be denominated in the prevailing legal tender in Zimbabwe.

17. Policy cancellations

17.1. If You cancel Your Policy within the first calendar month of the Policy Issue Date Your Premium will be refunded to Your account provided no insured event has occurred. There will be no refund of Premiums on cancellations that happen after this month except for prepaid Premiums.

18. Cession, Loans and Surrender values:

18.1. No cession or loan is allowed. The policy has no surrender value.

19. Tax

19.1. We will offer funeral services in the event of a claim. However, should a customer opt for a cash in lieu of services, Old Mutual will pay benefits in the currency of the policy to the claimant resident in Zimbabwe without any deduction of tax. Old Mutual will not pay benefits out of Zimbabwe.

Please consult Your relevant Financial Advisor or Zimbabwe Revenue Authority (ZIMRA) directly if You are in any doubt as to the extent to which You may be liable to any tax under this Policy. If the Policy is held in trust, then different taxation rules may apply.

20. How to contact us

If You wish to contact us, You can phone us, send email or write to us:

Funeral Services 24/7 hotlines:
+263 (0) 782 702 115 (Harare)
+263 (0) 782 702 135 (Bulawayo)
+263 (0) 771 083 638/ 771 083 328 (Masvingo)
+263 (0) 771 082 255 (Chiredzi)
+263 (0) 782 702 095 (Mutare)

Physical Addresses:
Number 8 Fife Avenue
Harare

Number 131, Corner George Silundika and 14th Avenue
Bulawayo

155-156 Masiyephambili Drive
Pelandaba
Bulawayo

Old Mutual Life Assurance Company (Zimbabwe) Limited
100 The Chase (West)
Emerald hill
Harare

333 Lion Drive
Chiredzi
285 Simon Mazorodze Street
Masvingo

71 Herbert Chitepo
Mutare

Phone: +263(0)8677007437 Monday to Friday between 8:00am and 4:30pm

Email: Contactus@oldmutual.co.zw

Write to:
Old Mutual Life Assurance Company (Zimbabwe) Limited
P.O. Box 70
Harare
Zimbabwe

If You feel You have not been treated fairly by Old Mutual, You can contact the Insurance Regulator.

Physical Address
Insurance and Pensions Commission
160 Rhodesville Avenue
Greendale
Harare

Phone +263 242 443358/443422/443261
Cell: 0772 154 281/ 0772 154 282/ 0772 154 283/ 0772 154 284
Email: enquiry@ipec.co.zw