1.What type of agreement is the FoodCare USD Policy

1.1 This page is called the ‘ O'mari FoodCare Terms and Conditions’ and contains full details of the Policy and spells out the commitments of both parties to the contract in this and the following sections.

• a. This contract is based on the information given by the Policyholder at application, the terms and conditions contained herein, and applicable annexures and schedules.
• b. It is the responsibility of the Policyholder to inform us of any changes to the information provided at application stage that would have occurred before the Acceptance Date.

1.2 The FoodCare USD policy is underwritten by Old Mutual Life Assurance Company Zimbabwe (OMLACZW)

1.3 The policy is distributed via the O’mari mobile wallet platform and other physical and digital channels.

1.4 The contract is an annually renewable term assurance policy, providing a benefit on the death of the Life Assured.

1.5 The Policy has no surrender value, that means no payment is made if a policyholder cancels the policy. The policy does not accrue interest.

1.6 Old Mutual Life Assurance Company Zimbabwe (OMLACZW) reserves the right to review premiums at the time of renewal and a one-month notice period will be given to the policyholders.

1.7 The customer can increase or decrease their level of cover.

2. Definitions

2.1 Some words used in these Terms and Conditions have a special meaning. To help you, we explain them here. Any words once defined will be shown in italics with the first letter capitalized.

Terms and Definition

Commencement Date - This is the date of entry as stated on the Schedule above.

Accident - A fatal and unforeseeable event that occurs after the Commencement Date in a violent, external and visible manner, and directly causes an injury resulting in the Life Assured’s death. It should not be intended, intentional, expected, or foreseeable.

Grace period - One calendar month from the due Date of the missed or unpaid Premium. Non forfeiture provisions will apply as per section 60 of the Insurance Act or other relevant regulations and legislation as amended from time to time, which states what happens if premiums are missed after certain durations.

Reinstatement Period - If two consecutive premiums are missed, the Policy enters into Reinstatement period. Reinstatement period is three calendar months with no cover.
If a premium is received during the Reinstatement period, the Policy will be reinstated and missed premiums do not have to be paid.
Only one Reinstatement period per term (one year) is allowed for this Policy.

Lapse - If you miss four (4) consecutive premiums, Your Policy will terminate, meaning that no payment will be made in the event of death of the life assured. Your Policy is said to have lapsed.

Life Assured - The person named on the Schedule as the Life Assured. This is the person on whose life the benefits are based and payable.

Eligible Ages - The minimum age at entry for a life assured is 18 years age last birthday and the maximum age at entry is 65 years age next birthday.

Policy - The legal contract between You and Old Mutual.

Policyholder/You/Your - The person applying for cover as shown on policy proposal.

OMLACZW - Old Mutual Life Assurance Company Zimbabwe

OMDSZW - Old Mutual Digital Services Zimbabwe

O’mari - Old Mutual Digital Services’ Mobile Wallet Platform

O’mari Partner - A merchant authorised by Old Mutual to receive beneficiary payments/funds under the FoodCare policy, to provide grocery benefits.

Premium - The amount You agree to pay under the Policy at the frequency stated on the Schedule.

Premium Due Date - This is the first day of the month.

Schedule - The Schedule issued by us for the Policy at commencement, or as amended by any subsequent endorsement or revised Schedule. The Schedule states the Policy details such as Sum Assured, Premium, applicable Waiting Periods, and Lives Assured details.

Sum Assured / Benefit / Cover Amount - The amount You are covered for, as stated on Your Schedule. This is the amount payable on death of the life assured.

Waiting Period - This is a period of time during which Life Cover is not available for deaths due to non-accidental causes on this Funeral Plan.

Group Contact Person - This is a member of Your Group that OMLACZW will carry out most of its communication through. The individual is responsible for reminding members to pay premiums and passing of communication and documentation from You to OMLACZW and from OMLACZW to You.

Wilful Exposure to Danger - Deliberate or intentional exposure to a life-threatening event except in an attempt to save human life.

If the meaning of a word as explained in Section 2 is in the singular, then it includes the plural, and the masculine shall include the feminine of that word and vice versa.

3.What are Your regular Premium commitments?

3.1 You agree to pay Premiums in return for the cover provided by us under the Policy.

3.2 The cover starts from the Commencement Date, provided You fulfil Your commitment to pay Premiums as they fall due.

3.3 Premiums are payable monthly and can be paid up to 12 months in advance.

3.4 The premiums can be paid using the O’mari wallet, bank transfer, mobile money, and cash.

3.5We reserve the right to add further means of payment or to stop using a means of payment at any time for administrative reasons.

3.6 We may agree with You a date other than the Premium Due Date on which You can pay Regular Premiums, (the ‘Collection Date’). Regular Premiums will still be regarded as due on the Premium Due Date.

3.7 A Premium is due on the 1st of each calendar month and or it may be paid in advance.

3.8 You need to pay Your Premiums for the term of the Policy.

4.What happens when You do not meet Your Premium commitments?

4.1 If You miss a Premium, the Policy enters into a one month Grace period. Full benefits are available during the Grace period subject to Waiting Periods.

4.2 If two consecutive Premiums are missed, the Policy enters into Reinstatement period.

4.3 Reinstatement period is three months with no cover.

4.4 The Policy terminates when Reinstatement period ends, and no Premium has been paid during the Reinstatement period. New business terms and conditions will apply should the client want to continue with cover.

4.5 If a Premium is received during the Reinstatement period, the Policy will be reinstated and missed Premiums do not have to be paid.

4.6 Only one Reinstatement period is allowed during the term of this Policy.

5.Benefits

When is the Sum Assured payable?

a.When the Life Assured dies, we will pay the Sum Assured applicable on the date of death for the period specified directly to the partner retail store every month.

b. The beneficiary will be issued with a monthly grocery voucher equivalent to the value of the monthly benefit and use that voucher to redeem the monthly groceries from our partner retail store.

c. The Sum Assured will be paid out to an O’mari partner retail store for FoodCare. O’mari reserves the right to add or remove institutions from the list of partners from time to time. The list of these partners can be viewed at any time on our website.

6. Waiting period

6.1 This is a period of time from the Commencement Date during which Life Cover is not available. The Waiting Period only applies for deaths due to non-accidental causes.

6.2 The following is a summary of the Waiting Periods applicable.

7.Change of the Sum Assured

7.1 You may request a reduction or an increase of cover (subject to the range of options available). This request has to be in writing. The regular Premium will also decrease or increase to match the reduced/increased Sum Assured using age at which changes are effected.

7.2 Old Mutual may increase maximum Cover Amount on one (1) month’s notice and make more cover level options available in line with changes in inflation. If this happens, You may request an increase of cover at any subsequent Policy anniversary.

7.3 We will notify You of the new Regular Premium. The reduction or increase of the Sum Assured and Premium will take effect from the next Premium Due Date.

8.Making a claim

8.1 If a Life Assured dies, then we will pay the Sum Assured applicable directly to the partner retail store, subject to these terms and conditions and other documents forming the contract.

8.2 In order to claim, proceed with the following documents to Your Group Contact Person or nearest Old Mutual/CABS branch:

• Certified copy of death certificate if claiming after burial;
• Original burial order/ Certified copy of death certificate/ medical certificate of cause of death/ Kraal head or Headman’s letter if claiming before burial;
• A copy of the beneficiaries’ Identity Documents (ID);
• A police report if the death is by Accident;
• A completed claim form

8.3 Fill out a Claim Form. If the documentation is adequate, the Group Contact Person or Old Mutual will send the claim forms for processing. Communication on the outcome of a claim will be done within 48 hours.

8.4 Any Premiums paid in advance or paid after the date of death of a Life Assured, will be refunded to Your estate without interest.

8.5 Old Mutual retains the right to request further information to help in assessing any claims. Incomplete claims will not be processed.

8.6 Any Benefit will be paid as soon as all our requirements have been met, and we have assessed the claim as valid. Benefits will be paid out to the partner store once a month after beneficiary collection, and will start in the following month after the death of the life assured.

9.Minimum and Maximum Sum Assured

It is not possible to reduce Your Sum Assured below our minimum amount of cover. Total funeral cover/sum assured on each Life assured should not be above our maximum available cover at any time. Where benefits payable on a Life assured exceed the maximum allowed amount, the maximum cover shall be paid and excess Premiums will be returned.

10.Cover and Premium pattern

There will be review of the maximum Cover Amount and Premiums every year.

11.Exclusions:

11.1 Death due to natural causes in the first 3 months of cover for lives 65 years of age and below.

11.2 The Benefit shall not be payable if the death of the Life Assured is brought about or accelerated by:

a) Suicide, whether sane or insane. This exclusion applies for six months from the Commencement Date.

b) Nuclear activity or radioactivity.

c) Any violation of criminal law by the Life assured.

d) Wilful exposure to danger by the Life assured except in an attempt to save human life.

e) War, enemy hostilities, commotion, insurrection, revolution, military seizure of power or the usurping of power or any act of any person acting on behalf of or in connection with any organisation with activities directed towards the overthrow by force of the government de jure or de facto or the influencing of terrorism or violence.

12.Communication

12.1 You can send Your updates or notices via Your Group Contact Person or directly to OMLACZW.

12.2 Either party shall be entitled from time to time, by written notice to the other, to vary its address for service to any other address within the Republic of Zimbabwe, which is not a post office box.

12.3 All notices given in terms of this Agreement shall be in writing and any notice given by one Party to the other ( the addressee) which:

• Is delivered by hand during the normal business hours at the addressee’s service address shall be deemed to have been received by the addressee at the time of delivery;
• Is sent by email, sms, website and social ,media.
• Is sent by fax to the addressee’s fax number shall be deemed to have been received by the addressee on the 1st (first) business day after the date of transmission thereof.

12.4 Notwithstanding anything to the contrary contained or implied in this Policy, a written notice or communication actually received by one of the Parties from the other including by way of facsimile transmission shall be adequate written notice or communication to such Party.

13.Third party rights

The rights contained herein cannot be transferred or assigned by a beneficiary or Life Assured. Only You may enforce the terms of the Policy. We will not recognize the rights of any third party.

14. Amendment of these terms

We reserve the right to amend these Terms, a Term of this Policy may be varied or waived, provided it is evidenced by an endorsement or written communication signed by one of our authorized officials. Changes as a result of changes in law will be implemented and the client will be notified accordingly of such changes.

15. Relevant law

Terms of this Policy are to be interpreted in accordance with and are governed by Zimbabwean law and are subject to the jurisdiction of the courts of Zimbabwe.

16. Currency

The currency of this policy shall be the United States Dollar (USD) subject to legal tender regulations in Zimbabwe.

17. Policy cancellation

If you cancel your Policy within the first calendar month of the Policy Issue Date Your Premium will be refunded to Your account provided no insured event has occurred. There will be no refund of Premiums on cancellations that happen after this month except for prepaid Premiums.

18. Cession, Loans and Surrender values:

No cession is allowed.

19. Tax

In the event of a claim Old Mutual will pay benefits in the currency of policy to the partner service provider resident in Zimbabwe without any deduction of tax. Old Mutual will not pay benefits out of Zimbabwe. Please consult Your relevant financial advisor or Zimbabwe Revenue Authority (ZIMRA) directly if You are in any doubt as to the extent to which You may be liable to any tax under this Policy. If the Policy is held in trust, then different taxation rules may apply.

20. How to contact us

If You wish to contact us, you can phone us, send, email or write to us:

Physical Address: Old Mutual Life Assurance Company (Zimbabwe) Limited,
100 The Chase(West) Emerald Hill
Harare

Phone: +263(0)8677007437
Monday to Friday between 8:00am and 4:30pm

Email: Contactus@oldmutual.co.zw

Write to:

Old Mutual Life Assurance Company (Zimbabwe) Limited
P.O. Box 70Harare
Zimbabwe

If you feel you have not been treated fairly by Old Mutual, you can contact the Insurance Regulator

Physical Address: Insurance and Pensions Commission

160 Rhodesville Avenue,
Greendale
Harare,
Zimbabwe

Phone: 443358/443422/443261

Cell: 0772 154 281/ 0772 154 282/ 0772 154 283/ 0772 154 284

Fax: 443304

E-mail: enquiry@ipec.co.zw

Or

Notwithstanding any contrary provisions in the policy with the insurer, you are entitled to enforce your rights under the policy against the insurer in any competent court in Zimbabwe.