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Home, Personal and Motor Insurance claims

Our team of consultants will ensure that your claim is dealt with quickly and smoothly. At Old Mutual, we believe that you should always have a positive claims experience. You will find the relevant information to help you with your claim here.
How to report your loss

Report your loss to our local branch office or your insurance advisor as soon as reasonably possible after the occurrence. In the event of theft or malicious damage report your loss to the Police and obtain the Police reference number. When contacting us or your insurance advisor, make sure you have the following information:

  • Your policy number
  • The address of the place where the loss occurred
  • Your contact details such as cell number and email address
  • The date of the loss
  • A brief description of the loss
Forms & Documents
What is the basis of settlement?

Household contents and general all risks claims are settled on the basis of the current replacement cost less an allowance for depreciation. Buildings claims are settled on the basis of replacement or repair cost provided the building has been maintained in a good state of repair.

Report your loss to our local branch office or your insurance advisor as soon as reasonably possible after the occurrence. In the event of theft or malicious damage report your loss to the Police and obtain the Police reference number. When contacting us or your insurance advisor, make sure you have the following information:  Your policy number The address of the place where the loss occurred Your contact details such as cell number and email address The date of the loss A brief description of the loss
    Download, print, fill and submit formsPrint and complete the relevant claim forms:
    Copyright Old Mutual Limited 2020 | Disclaimer Privacy Policy
    Copyright Old Mutual Limited 2020
    Disclaimer Privacy Policy
    Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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      Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.