These are dedicated facilities designed to streamline and simplify essential vehicle-related processes. The centres serve as a one-stop shop for various services, ranging from assessing vehicle damage to processing insurance documentation. Their core purpose is to ensure that customers receive fast, accurate, and convenient support during key stages of their vehicle insurance journey, particularly after an accident or when dealing with claims.
What's in it for you?
At Old Mutual’s Assessment Centres, clients benefit from:
- Vehicle Damage Assessments: Thorough inspections by qualified professionals to evaluate the extent of damage after an incident.
- Claims Registrations: Immediate capturing and processing of claims to accelerate resolution.
- Repair Quotation Sourcing: Coordinating with trusted repairers to obtain competitive quotations.
- Repair Authorizations: Fast-tracking repair approvals to minimize vehicle downtime.
- Vehicle Valuations: Accurate valuation services for insurance, resale, or registration purposes.
- Insurance Licensing: Assistance with ZINARA and ZBC vehicle licensing for complete compliance.
How the Assessment Centres Operate
The process at an Old Mutual Assessment Centre is designed with the customer in mind:
- Visit the Centre: Walk into any of the listed locations with your vehicle and relevant documents.
- Damage Assessment: A trained assessor evaluates the condition of your vehicle.
- Claim Registration: The claims administrator assists you in filing a claim, if applicable.
- Quotation Sourcing & Approval: Multiple repair quotations are sourced and reviewed for approval.
- Repair Authorization: Once approved, repairs can begin immediately.
- Valuation & Licensing: If required, valuation and licensing services are conducted on-site.
This seamless process eliminates the need for back-and-forth communication between multiple parties, saving time and reducing stress.
Vehicle Assessment Centres
Addresses:
Harare
755 Cooleen Road, New Ardbennie
88 Mendel Road, Road Angels, Avondale
309 Harare Drive, Pomona
NB: This a drive through assessment centre. Cars needing towing cannot be taken here.
Bulawayo
Unit 7, OK Mart Complex
2 Josiah Chinamano Road
Directions to the centres can be accessed via the link below:
Harare: Google Maps
Bulawayo: Google Maps
- Present a One-Shop-Stop that will allow you to buy new policies, renew existing policies, access ZINARA and ZBC Licensing, and register a claim all in one place.
- The claim registration process is made easier for you; you just need to drive your accident-damaged vehicle to the assessment centre or have it towed there. Panel beaters/Repairers will provide quotations at the centre. There is no need for you to spend precious time moving around looking for quotations!
- Vehicle pre-inspections, valuations, and checking of the general condition of new vehicles coming in to be insured or for renewals with upgrades in value will be done here, and this will give you our customers an opportunity to get upfront advice on the sum insured and avoid prejudice in the event of a loss when underinsured or overinsured.
- You report the accident or loss to our local offices as soon as possible, and they will guide you on how the claim should be processed.
- You get in touch with our call centre on Toll-free number 433 and be guided on how the claim should be processed.
Yes. As part of our claim requirements, you are expected to nominate at least 3 repairers to quote on the damages. Two of the panel beaters should be selected from a preferred list that will be presented to you at the assessment centre. The third panel beater can be an independent choice. Kindly take note that you have the prerogative to nominate a panel beater of your choice, provided costs are equal to or lower than the assessment centre costs.
Yes. All accidents involving the insured vehicle must be reported to us. Should you opt to have your claim processed by 3rd party insurers, you must comply with their specific claim requirements, including inspection of damages by their loss adjuster.
Our motor assessment centres in Harare & Bulawayo are manned by qualified and experienced assessors who will be able to inspect your vehicle and advise on its correct market value. You have an option to take your vehicle to Road Angels for inspection and determination of Market value in Harare. You also have the option to approach reputable second-hand vehicle dealers who employ qualified valuers for their opinion on market value.
The buying price is the market value.
No. It’s free, and service is exclusively provided to our customers and those presenting vehicles to take out comprehensive covers with.
No. It is an assessment centre where vehicle claims are registered, damaged vehicles are inspected, repair quotations sourced, and repairs authorised.
Our assessment centre is a standard building with a roof and lockable doors. It is protected by an alarm system, CCTV, perimeter wall, electric fence, and gate. It is manned by security guards 24 hours a day.
Our vehicle assessment centres’ main purpose is to register vehicle claims, inspect damages, source repair quotations, and authorise repairs.
It is, however, a one-stop shop facility where one can access the following services, which are available at any of our branches:
- New policy applications,
- ZINARA & ZBC licensing
- Vehicle pre-inspections
- Valuations
- Policy renewals
